The main objective is to humanise healthcare
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The Autonomous Commission for Humanisation, which reports to the Health Service’s Healthcare Directorate, has held its first meeting following the publication of the Humanisation Plan 2022-2027, with the aim of promoting the culture of humanisation in healthcare organisations by means of its strategic lines, which can be consulted at the following link:
The strategy is aimed at encouraging citizen participation, improving processes effectively for users, favouring healthy spaces and environments and creating a culture and structure of humanisation in the health system.
The deputy director of Humanisation, User Care and Training, Rosa Duro, stated that “we want a more human healthcare model, which attends to and satisfies the concerns and needs of the person and provides them with the appropriate tools so that they can make shared decisions about their own health process, while at the same time caring for the professional. For us, this is humanising health care”.
The regional coordinator for the implementation of the Humanisation Plan, Carmen Zarzosa, explains that “the objectives of the Humanisation Commission include executing the Plan, transforming professionals into agents of change to achieve people-centred care; guaranteeing continuous improvement by evaluating the actions carried out and increasing the number of researchers and publications on humanisation by healthcare professionals”.
During the meeting, the internal regulations of this collegiate body were presented. The functions of the Commission were also presented, which are to organise, coordinate and ensure the correct execution of each of the actions of the Humanisation Plan.
The Autonomous Humanisation Commission is made up of the people responsible for humanisation at Son Espases University Hospital; Son Llàtzer University Hospital; Inca Regional Hospital; Manacor Hospital; Menorca Health Area; Ibiza and Formentera Health Area; Mallorca Primary Care Management; SAMU 061 Management; Balearic Islands Mental Health Office; Sant Joan de Déu Hospital in Palma and Inca; the person in charge of the Sub-Directorate of Humanisation, User Care and Training; the person in charge of the care coordination of Humanisation and User Care; the person in charge of the regional coordination of the implementation of the Humanisation Plan and a person designated by the Communications Office of the Regional Ministry of Health and Consumer Affairs, as well as a patient and a caregiver.