The contact telephone number is now 900 178 989, free of charge.

All the service’s information material will be available in English, German, Arabic, Chinese, Braille, and in reading format to facilitate cognitive accessibility.

As of today, the contact telephone number for the 24-hour comprehensive care service for victims of male violence is 900 178 989. The Institut Balear de la Dona (IBDONA) has implemented this measure to offer victims, the people around them, and professionals the possibility of contacting the service, which also maintains the number 971 178 989, free of charge. The action aims to improve the accessibility of the service, which each year deals with an average of between 4,500 and 5,000 calls and provides care to around 3,000 women victims of male violence. The councillor for Families and Social Affairs, Catalina Cirer, and the director of IBDONA, Catalina Salom, presented the new features at a press conference today.

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IBDONA provides greater accessibility to the 24-hour service for victims of gender violence

In addition, IBDONA has published and begun to distribute a variety of material (leaflets, brochures, leaflets, cards, cards and posters) with information on the service in English, German, Arabic, Chinese, Braille, and in reading format to facilitate cognitive accessibility.

Specifically, IBDONA will distribute in printed format:

30,000 leaflets, of which 20,000 will be in Catalan and Spanish; 5,000 in Arabic and Chinese, and 5,000 in English and German.
8,000 cards, of which 2,000 will be in Catalan; 2,000 in Spanish; 1,000 in English; 1,000 in German; 1,000 in Arabic; and 1,000 in Chinese.
4,000 posters (A3), of which 1,000 will be in Catalan; 1,000 in Spanish; 500 in English; 500 in German; 500 in Arabic; and 500 in Chinese.
500 cards (A5) adapted to the reading format to facilitate cognitive accessibility.
400 triptychs in Braille, of which 200 will be in Catalan and 200 in Spanish.
400 leaflets (A5) in Braille, of which 200 will be in Catalan and 200 in Spanish.
The printed material will be distributed, among other places, in health centres, educational centres, organisations, associations and consulates representing the groups to which the information is intended to be sent. On the other hand, the material will also be disseminated in digital format through the networks and the website of the Government of the Balearic Islands, where it will be available for printing. Finally, printed material will be available at IBDONA’s headquarters (Calle de Aragón, 26, Palma), which can be requested by telephone (971 178 989) and by email (ibdona@ibdona.caib.es).

The budget for the creation of the content, translation, adaptation and printing of the material is 9,496.60 euros, VAT included.