Advice on electricity and gas bills has increased fourfold in one year.

The number of visits has increased by 64%, with February being the month with the highest number of users since the opening of the OTEIBs.

The Office for the Energy Transition of the Balearic Islands (OTEIB), an initiative promoted by the Balearic Energy Institute (IBE) through the Regional Ministry of Enterprise, Employment and Energy, attended to 697 people in February, according to the monitoring report for the month. The number of visits increased by 65% compared to the same period in 2024, with February being the month in which the most users have been attended to since it opened. Requests related to advice on how to apply for subsidies accumulated the greatest interest on the part of users, with 199 registered, 352% more than the previous year, when the number was 44 people.

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Energy transition offices increase enquiries on subsidy procedures by 352%

Requests related to requests for information on calls for energy subsidies from the Directorate General for the Circular Economy, Energy Transition and Climate Change have accumulated 141 queries; followed by queries on files (113) and information on the MELIB electric mobility network (88). In addition, there has been an upturn in advice on electricity bills, with a five-fold increase in queries in one year, from 15 to 74.

The monitoring report indicates that the Energy Transition Office has made 20 visits to 13 locations in Mallorca, Menorca and Eivissa through its travelling office. In addition, awareness-raising activities have been carried out, such as workshops on bills and shared self-consumption. In this sense, it is worth highlighting the dynamics that have allowed adults, young people and families to learn about the services of the IBE and the OTEIB, as well as to approach the energy transition and climate change, as in the Balearic Islands Day in which 200 people were attended.

The OTEIB provides advice to individuals, companies and local administrations on energy matters, accompanies projects and carries out awareness-raising work in the fight against climate change and the commitment to an effective decarbonisation of all activities of the Balearic Islands’ economy. The Office currently has offices in Palma, Manacor, Inca, Ciutadella, Eivissa and Formentera.