A new, participatory and innovative model to transform the relationship between the Health Service and the population
The Balearic Health Service has established the Regional Committee for Digital Communication with Citizens, a consultative and advisory body that will serve as a key tool for leading and coordinating strategic projects that are redefining how the public healthcare system communicates with the population.
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Health Establishes the Regional Committee for Digital Communication with Citizens
The committee supports initiatives such as the Health Channel for Citizens, the Personalised Digital Care Platform (PADP), and the ÚNICAS Project, all of which are aimed at a digital transformation focused on accessibility, continuity of care, personalisation, and citizen participation.
One of the committee’s major innovations is the inclusion of a citizen representative as a full voting member. This figure marks a qualitative leap in participatory models, as it goes beyond one-off or external consultations to become a permanent part of the design, monitoring, and evaluation process for digital communication initiatives. With this, the Health Service demonstrates its commitment to a more approachable, dialogue-based, and shared-responsibility healthcare system, where users are not merely recipients of information but active agents of change.
The Committee will be composed of representatives from all management units of the Health Service, various sub-directorates and strategic departments — including communication, technology, user support, data protection, and healthcare information systems — as well as technical profiles and subject-matter experts. Its responsibilities include governance of digital projects aimed at citizens, impact assessment, proposals for improvement, identification of real needs and organisational barriers, and internal and external dissemination of achievements.
With the creation of the Committee, the Health Service strengthens its commitment to more human and digital care, where technology is an ally in facilitating access, improving the patient experience, and promoting better-informed decisions. This organisational shift not only enhances efficiency and care quality but also establishes a new framework for citizen relations based on transparency, active listening, and genuine participation.
The Regional Committee will serve as a permanent collaboration platform where institutional vision and citizen perspective converge to jointly build a more connected and people-centred healthcare system.