The Plan includes clear lines of action to encourage citizen participation, improve processes to effectively inform users and promote healthy spaces and environments.

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The Regional Ministry of Health and Consumer Affairs has presented the Humanisation Plan 2022-2027, a practical tool that is essential for all public health professionals in the Balearic Islands to be aware of the common objectives set and the path to achieving them. The aim of this Plan, which is unprecedented, is to implement a change in the healthcare model based on a more humane relationship with the user, which attends to and satisfies the concerns and needs of the person and provides them with the appropriate tools so that they can make shared decisions about their own process.

The Plan includes clear lines of action aimed at encouraging citizen participation, improving processes to effectively inform users, promoting healthy spaces and environments and, very importantly, creating a culture and structure of humanisation in the organisation, in which the professional is also cared for.

The Councillor for Health and Consumer Affairs, Patricia Gómez, the Director General of the Health Service, Manuel Palomino, and the Deputy Director of Humanisation, User Care and Training, Rosa Duro, presented the Plan to the associations and professionals at Can Campaner. Patricia Gómez stressed that “promoting this culture of humanisation so that it permeates every corner of the organisation requires significant planning of objectives and specific actions on the part of the Balearic Islands Health Service”.

Values such as empathy, respect and professionalism, which are so highly valued by users, must be the guide for daily practice in order to ensure that the health system – which increasingly has better technology and more sophisticated drugs – is also a system that is closer, warmer, that listens to us and that accompanies us in our processes”.