The Directorate General of Emergencies has launched a new system to replace CAD Storm, which was implemented in 1997 and had become obsolete.
The Government of the Balearic Islands has modernised the emergency management, communication and monitoring system with the implementation of the OnCall system, which replaces the CAD Storm, implemented in 1997 and which has become obsolete after twenty-eight years of service. The government, through the Directorate General for Emergencies and the Interior, reaffirms its commitment to improving the safety, protection and prevention index for the citizens of the islands, with the implementation of this new system.
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The government modernises the management, communication and monitoring of emergencies with the implementation of the OnCall system
The entry into operation, as of last night, of the new application will contribute to more efficient development of the task of the 112 emergency telephone service managers, who will be able to answer calls more quickly since they will receive the information of the incident in a more organised way and will have more advanced tools to improve coordination and knowledge of each situation. The Director General of Emergencies and the Interior, Pablo Gárriz, explained that the simplification of the processes ‘allows us to optimise the response time of the managers and guarantee a better response to citizens’.
With this new system, the 112 emergency room staff will be able to see on an interactive map and in real-time all the emergencies that are managed in the Balearic Islands. In addition, to achieve a better location of communications, it integrates AML positioning services (advanced mobile location) and e-call (emergency call with emergency location from vehicles).
OnCall also represents a qualitative leap in terms of prevention, since, being a cutting-edge application, it will allow the integration of technologies that may be developed in the future, aimed at a more precise location of emergency calls or a more careful prediction of possible natural phenomena.
‘It is a tool that also has artificial intelligence modules and procedures for learning how to use the data that allow us to obtain information that is useful during an emergency, but also in subsequent studies to identify trends and obtain much more appropriate statistics, therefore, it is a tool for managing public safety from the perspective of prevention and early detection of a possible emergency,’ added Gárriz.
The director general also assured that the implementation of this new system ‘is another example of the commitment of the Government of Marga Prohens to ensure that we have the best tools that the citizens of the Balearic Islands deserve’. With agile, efficient services that make it possible to coordinate in less time and facilitate the resources that ‘a person who is suffering an emergency and is having a hard time when calling 112’ needs.
A year of work
The migration from the CAD Storm system to OnCall has been completed after two years of work on the analysis, construction, installation and implementation of the system. SEIB 112 has been working for a year in collaboration with other agencies such as Ibanat, Sasemar, Palma Fire Department (080) and Consell de Mallorca Fire Department (085), also fully integrated in the OnCall system, or SAMU061, the local police of Palma and Calvià, Guardia Civil and the National Police, connected to the system via an intermediate communication gateway.
The implementation of this new system has a total cost of 2,308,814 euros.