Before the implementation of the Integral Plan against the Illegal Offer to promote a visit to an establishment, it took two months to get a visit to an establishment.

In less than a year, the Consell de Mallorca’s Department of Tourism has achieved an improvement in the management of the inspection and sanctioning process that has made it possible to reduce the waiting times for initiating a procedure considerably.
On the one hand, from an average of nearly two months in July 2023 to start a visit or inspection of a property, it has been reduced to less than a week, which is what it currently takes.

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The Consell de Mallorca reduces the response time to launch a tourist inspection to less than a week

On the other hand, it has also been possible to reduce by more than 60% the accumulated delay in the processing of sanction proceedings against illegal supply in the tourism sector. Thus, from around 14 months to start this type of processing in July 2023, the delay has gone from just over five months, i.e., it has decreased by more than half in less than a year.

All of this is the result of the implementation of a plan which, as the Conseller of Tourism of the Consell de Mallorca, José Marcial Rodríguez Díaz, explains, aims to combat this activity, whatever type it is and whatever sector it operates in, and seeks to make progress in eliminating ‘this supply that so disturbs coexistence’ and ‘shakes up the market, affecting all those who do things well on our island, who are the vast majority’.
To achieve this, a management model has been promoted that has resulted in the implementation of overtime to speed up procedures and a reinforcement of the department to move forward as quickly as possible. This improvement in the service has led to a reduction in all waiting times in the processing and management of this type of case.
Illegal supply, regardless of the sector in which it operates, is not only ‘a very harmful unfair competition for all those who do things well in Mallorca, which are the vast majority, but a terrible problem for coexistence’.