The Ministry of Culture and Sports has sent a communication to the organizers of the Reggaeton Festival to activate the refund of tickets purchased with the Bono Cultural Joven after the cancellation of the festival, which was to be held in Madrid.
The Ministry takes this initiative after learning, through several beneficiaries of the Bono Cultural Joven, that the company is not responsible for the refund.
The Ministry has reminded the organizers that, according to the rules governing the Bono Cultural Joven, member companies are obliged to refund the money by the same means by which the payment was made.
This is stated in article 7 of Order CUD/987/2022, of October 18, which modifies Order CUD/673/2022, of July 13, which textually establishes: “When, for reasons attributable to the adhering entity or, where appropriate, to its suppliers or service providers, the impossibility of delivering the cultural product or providing the cultural service or activity occurs, once the corresponding amount has been paid by the beneficiary, the aforementioned amount must be refunded in the same means by which the payment was made.”
The Bono Cultural Joven card works as a prepaid card, so the refund of the ticket price follows the same process as with any other bank card.