The Citizen’s Attention Service (SAC) of the Consell Insular de Menorca (Island Council of Menorca) will attend without a previous appointment from Tuesday, August 1st. From now on, citizens will be able to carry out their procedures without a previously arranged time. The only procedure that will continue to work by appointment is that of transport cards.

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Citizen Attention Service

The Department of Economy and General Services has decided to implement it from 1 August in order to be able to resolve previously arranged appointments earlier. The SAC has direct citizen service offices in Mahón and Ciutadella. The procedures that are processed range from public transport cards, fishing and hunting licences, large family cards, requests for subsidies, responsible declarations, certificates of habitability, entry registers or procedures for other administrations.

The opening hours during the winter are Monday to Friday from 9 am to 5 pm and during the summer from 9 am to 2 pm.

“From the 1st of August there will be a person on duty by appointment to deal with requests for transport cards, but also to carry out any other procedure that the citizen may wish”, explains the Councillor for Economy and General Services, Maria Antonia Taltavull.

“Citizens must be able to approach the administration freely, without having to do more than the usual formalities or procedures that are detrimental to people who do not have access to or do not know how to use the new technologies. Appointments made sense during the pandemic, but not afterwards. From the Consell government it was important to resolve this issue and we started to work to remove the previous appointment from the first moment we took office,” concludes the president of the Island Council of Menorca, Adolfo Vilafranca.